Disabled Services - Tickets - Radio City Music Hall

TICKETS

For ticket requests, please call TicketMaster at 212.307.7171, visit www.ticketmaster.com on-line, visit the Radio City Music Hall Box Office or call Radio City Music Hall's Disabled Services Department at 212.465.6115.

As with the general public, tickets for most Radio City events are available the first day of sale to individuals with disabilities via TicketMaster phones, TicketMaster.com, and Radio City Music Hall's Disabled Services department. Tickets for concerts are not available for sale at the Radio City Box Office on the first day of sale. After the first day of sale, remaining concert tickets will be available at the Radio City Music Hall Box Office, in addition to TicketMaster phones, TicketMaster.com, and Radio City Disabled Services. If the first day of a ticket sale is on a weekend or holiday, Radio City Music Hall's Disabled Services department will sell tickets on the following business day. Please be advised that sale dates are subject to change.

Disabled seating is reserved for the exclusive use of disabled patrons and their guests and the purchase or use of these seating locations by non-disabled individuals is strictly prohibited and can result in ejection and/or forfeiture of ticket price. If the disabled individual cannot attend an event for which he/she has purchased tickets, call the Disabled Services Department prior to the event taking place for further instructions.

Radio City Disabled Services Department

Tickets are available through Radio City Music Hall's Disabled Services Department at 212.465.6115, Monday through Friday from 9:30am to 4:30pm. There is no additional service or handling fee incurred for purchasing tickets or making accommodations through this department.

TicketMaster

Tickets are available through TicketMaster phones at 212.307.7171, Monday through Saturday from 9:00am to 10:00pm and Sunday from 9:00am to 9pm and TicketMaster.com. Disabled patrons may purchase one additional ticket for a companion. If additional companion tickets are required, please call the Radio City Disabled Services Department for assistance with your entire order. Please be aware that TicketMaster charges additional fees for its services. TicketMaster's hours of operation and service fees are subject to change. Please contact TicketMaster for additional information. Go to www.ticketmaster.com

Radio City Box Office

Tickets are available through the Radio City Music Hall Box Office, Monday through Saturday from 11:30am to 6:00pm and closed on Sunday. Additionally, the Box Office is open one hour before and one-half hour after any event's start time. Windows #2 and #6 are wheelchair accessible. Radio City Music Hall Box Office hours of operation are subject to change. Please contact the Radio City Music Hall Disabled Services department for additional information. Tickets are not available for sale at the Radio City Box Office on the first day of sale.

Seat Types and Locations

Radio City Music Hall's disabled seat locations are divided into two designated categories: Wheelchair and Aisle Transfer and each seat type has companion seating. Patrons may choose their seat type, based on disability, ticket price, and seat availability. For example, a wheelchair patron may chose to transfer to an aisle seat or remain in his/her wheelchair.

Wheelchair seating is available in the Orchestra and First Mezzanine only. Aisle Transfer seating is available in the Orchestra, First, Second, and Third Mezzanine. A bank of four elevators is located on the left side at the end of the Grand Foyer. These elevators will take you up to the First, Second, and Third Mezzanine levels and down to the Grand Lounge.

Seating Chart

For disabled seating locations, please click here to view a seating chart. A seating diagram is also available upon request from Radio City's Box Office or the Disabled Services Department.

Payment

We accept AMERICAN EXPRESS, MasterCard, Visa and Discover. We do not accept personal checks. Additionally, in limited circumstances, Radio City will accept US Postal Money Orders for orders placed with the Disabled Services Department.

Please make money orders payable to "Radio City Music Hall" and print your name, address and confirmation number on the money order. Send payment to our mailing address:

Radio City Music Hall
2 Penn Plaza
New York, NY 10121,
ATTN: Disabled Services.

Our office must be receive money orders within five business days of the order date or your request will be automatically cancelled. Please be aware that we are not responsible for lost, stolen or misdirected mail. We encourage you to call our office to confirm the receipt of your payment.

Refunds/Exchanges

There are no refunds or exchanges and all sales are final. We realize that a situation may arise that would prohibit a disabled patron from attending an event for which tickets have already been purchased. If you are unable to attend an event, please call, e-mail disabledservices@thegarden.com or fax us prior to the event taking place. Once your situation has been reviewed, we will make a determination, on a case-by-case basis, as to how to handle the transaction.

Lost/Stolen Tickets

In the event that tickets are lost or stolen, please contact Radio City Music Hall's Disabled Services department with your ticket confirmation number and the name, date, and time of the show. Upon verification, a Lost Ticket Voucher (LTV) will be arranged. LTV's must be picked up by the disabled person with valid identification, after 5:00pm on the day of the show at the Radio City Box Office. The original tickets will not be honored.

Group Sales

Groups that consist of 10 or more individuals (15 for the Stage Door Tour) may contact Group Sales directly during normal business hours at 212.465.6100. To better assist you, please inform the representative of the number of disabled individuals in your group and of any special accommodations they may need.

Wheelchair locations are for a non-transferable wheelchair patron - a guest who will remain in their own wheelchair. There will be an empty space for the wheelchair patron and a seat for his/her guest. If a patron arrives with these tickets and they are not using their own wheelchair, the guests will be subject to one of the following, based on Radio City's discretion: the guest will immediately pay the full price of the currently discounted wheelchair location ticket(s) or be subject to ejection from the building and forfeiture of the ticket price.

Disabled Services Main

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Tickets for people with disabilities, subject to availability, may be purchased through Ticketmaster, Madison Square Garden's Box Office or Madison Square Garden's Disabled Services Department at (212) 465-6034.